Frequently Asked Questions
We offer the following shipping options:
-
USPS
-
Fedex
-
Orders are typically processed within 2-7 business days before shipping. You'll receive a confirmation email with tracking once your order is on its way.
Orders are shipped from Carlisle, Ohio.
We ship anywhere our shipping carriers can service their customers. Check the guidelines with our listed available carriers.
We offer payment via credit card in our online store. Contact us to make other payment arrangements.
No extra fees! Since we ship from within the U.S., there are no additional duties or import fees —the price you see at checkout is all you pay.
Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your shipment through your selected courier.
If your package hasn't arrived within the expected timeframe, please check your tracking link for updates. If it appears lost or hasn't moved for several days, reach out to Customer Support, and we’ll help resolve the issue.
If your order has not yet shipped, we may be able to update your shipping address. Please reach out to Customer Support, and we’ll help with any change requests.
Yes we can! We can ship to P.O. boxes and military addresses using USPS. However, expedited shipping may not be available for these locations.
We stand behind the quality of our products!
We offer either a refund or replacement within 30 days of purchase in the event of damage or defect. If you need to file a warranty claim, please reach out to our customer success team with your order number and a photo of the issue—we’re here to help!
Contact Us
Sales@EcoLibriumProducts.com
1 (844) 785-7349
